A toll-free helpline (1715) and IG Complaint Desk (ICD) have been introduced by the Islamabad Police to prevent the misuse of their authority and to enhance the rate of their responses to public complaints.
These initiatives that have been taken under the supervision of the Inspector General of Police (IGP) Islamabad, Qazi Jamil ur Rehman, will help in the internal accountability of police officers and will ensure that they are more receptive to public issues and grievances.
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The IGP inaugurated the system at a ceremony at the Central Police Office (CPO) that was attended by the AIG (Establishment), Dr. Naveed Atif, the SSP (Headquarters), Muhammad Omer Khan, and the Director IT. Saleem Raza Sheikh.
The IGP said that he would personally review the complaints received through this system himself and revealed that resources and capacity-building programs have been initiated for the police as well.
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The police will ensure that a meeting is conducted with the complainant within 24 hours of receiving their complaint, and the complainants will be informed about the progress of the work on their complaints via SMS.
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